Privacy Policy

Last updated: August 21, 2025 – 8:30 PM

International Boarding & Pet Services Association (“IBPSA,” “we,” “us,” or “our”), a Not For Profit formed in Colorado, United States, values your privacy very highly.

Please read this Privacy Policy carefully before using the www.ibpsa.com website (the “Website”), as it contains important information regarding your privacy and how we may use the information we collect about you.

Your access to or use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including but not limited to visitors, users, and others who wish to access or use the Website.

By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of this Privacy Policy, you do not have permission to access or use the Website.

1. Information We Collect and Store

We collect and store any and all information that you enter on this Website. We collect and store the following information about you:

Identifying Information

Name
Postal / Shipping address
Billing address
Phone number
IP address
Email address
Business information

Internet or Other Electronic Activity

Information regarding your interaction with our website or application
Information regarding your interactions with advertisements

We are not required to collect this information by law, court order, or tribunal order.
We do not combine nor link the personal information that we hold about you.

2. With Whom We Share Your Personal Information

We may share the following categories of personal information with third parties:

Name
Postal / Shipping address
Billing address
Phone number
IP address
Email address
Business information
Information regarding your interaction with our website or application
Information regarding your interactions with advertisements

Please note that these third parties will store the personal information provided to them.

3. How We Protect Your Personal Information

We have implemented the following measures to protect and safeguard your personal information:

Using SSL encryption or other secure technologies when receiving or sending personal information beyond internal networks
Destroying and/or deleting personal information once it is no longer needed
Screening (e.g., performing background checks on) all employees with access to personal information
Training employees on best security practices
Maintaining up-to-date software and safeguards
Performing regular due diligence on vendors with access to personal information

4. Sale of Your Information

We do not sell your personal information.

Please see the “Your Rights” section below for more information about exercising your privacy rights regarding sales of your personal information.

5. Cookies

A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website sets cookies.

Please visit our Cookie Policy to learn more about:

What cookies we set
Why we set them
How to change your cookie settings

6. Children’s Privacy

This Website is intended for a general audience and does not offer services to children.

If a child whom we know to be under 18 sends personal information to us, we will use that information only to respond and inform them that they cannot use this Website.

7. Analytics Programs

This Website uses Google Analytics to collect information about you and your behavior.

To opt out of Google Analytics, visit:
https://tools.google.com/dlpage/gaoptout/

You may also opt out of cookies using our cookie consent banner.

8. Information Retention

We retain the information we collect until:

We no longer need the information to contact you, or
You unsubscribe from emails

9. Direct Marketing

We use the information we collect about you for direct marketing purposes.

Direct marketing involves selling products or services directly to consumers rather than through retailers.

Please see the “Your Rights” section below for more information about exercising your privacy rights related to direct marketing.

10. Your Rights

Depending on your place of residence, you may have the following rights regarding your personal information:

The right to access the personal information we hold about you
The right to receive your personal information in a portable and readily usable format
The right to request we transmit your personal information to another provider (where technically feasible)
The right to request corrections to your personal information
The right to withdraw consent to processing
The right to request restriction of processing
The right to request deletion of some or all of your personal information
The right to lodge a complaint with competent authorities
The right to opt out of direct marketing
The right to opt out of the sale of personal information
The right to use a pseudonym in certain circumstances
The right to opt out of location tracking
The right to opt out of profiling that produces legal or similarly significant effects
The right to opt out of automated decision-making

11. Exercising Your Rights

You may exercise your rights by submitting a consumer request to:

Carmen Rustenbeck
CEO
carmen@ibpsa.com
719.432.9649
17685 Tierra Alta Dr
Las Cruces, NM 88011
United States
www.ibpsa.com

We will verify your identity before processing your request.

Most requests are responded to within 30 days. Some requests may take longer, and we will notify you if additional time is required. We may deny requests where permitted by law and will provide reasons for any denial.

12. Complaints

You may lodge a complaint regarding our collection, use, or sharing of your personal information by contacting:

Carmen Rustenbeck
CEO
719.432.9649
carmen@ibpsa.com
17685 Tierra Alta Dr
Las Cruces, NM 88011
United States

Complaints must first be addressed to us in writing as required by the Australia Privacy Act 1988 S 40(1A). We will respond within a reasonable time (usually 30 days).

If you are not satisfied with our response, you may lodge a complaint with:

The Office of the Australian Information Commissioner
The Office of the Privacy Commissioner of Quebec (1-888-528-7741)

13. Accountability

The following person is responsible for our privacy practices and procedures:

Carmen Rustenbeck
CEO
719.432.9649
carmen@ibpsa.com
17685 Tierra Alta Dr
Las Cruces, NM 88011
United States

Residents of Quebec may also lodge a complaint with the Office of the Privacy Commissioner of Quebec.

14. Location of Data Processing

All data processing activities are conducted in the United States.

15. Third-Party Websites

This Website may contain hyperlinks to third-party websites. These links are provided for reference only.

We do not control these websites and are not responsible for their content or privacy practices. You are responsible for reviewing their privacy policies.

16. Do Not Track (DNT)

Do Not Track (DNT) is a browser setting that signals websites that you do not wish to be tracked.

We do not support DNT. You may enable or disable DNT through your browser settings.

17. Transferring Data

We may transfer your personal information to the United States for processing.

This means your information may be processed outside your country of residence and may be accessible to law enforcement and national security authorities.

We use standard contractual clauses, additional safeguards, and adequacy decisions when transferring data.

18. Questions

If you have questions about this Privacy Policy, please contact:

ceo@ibpsa.com

19. Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy at any time.

Any updates will be posted to this website.

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